Return & Exchange Policy
Customer satisfaction guaranteed for all hair extension products
Suvita Hair Global Private Limited (CIN: U46109DL2025PTC453241)
30-Day Window
Return within 30 days
Quality Guarantee
100% satisfaction
Easy Process
Simple return steps
Fair Policy
Clear conditions
Our Commitment
At Suvita Hair Global Private Limited, we stand behind the quality of our premium Indian Remy hair extensions, wigs, closures, and frontals. We understand that purchasing hair extensions is an investment in your beauty and confidence, which is why we offer a comprehensive return and exchange policy to ensure your complete satisfaction.
Return Eligibility
✅ Eligible for Return
- Manufacturing defects or quality issues
- Significant color variation from product description
- Texture mismatch from ordered specifications
- Damaged products due to shipping
- Wrong product sent by our team
- Significantly shorter length than specified
- Premature shedding or tangling within 7 days
❌ Not Eligible for Return
- Hair that has been cut, colored, or chemically processed
- Products used with incompatible hair care products
- Normal shedding (10-15 strands per bundle is normal)
- Change of mind after 30 days
- Damage due to improper care or styling
- Custom-made or specially ordered products
- Sale or clearance items (final sale)
Return Process
Contact Us
Reach out within 30 days via WhatsApp (+91-8595652171), email ([email protected]), or phone (+91-8595652171)
Provide Details
Share your order number, reason for return, and photos of the product if applicable
Get Authorization
Receive return authorization number and shipping instructions
Ship Back
Pack securely in original packaging and ship using provided return label
Receive Resolution
Get refund, exchange, or store credit within 7-10 business days after we receive the return
Refund Options
Full Refund
- Manufacturing defects
- Our shipping error
- Damaged in transit
- Processed in 5-7 days
Store Credit
- 110% of purchase value
- No expiration date
- Transferable credit
- Instant processing
Exchange
- Different color/texture
- Size adjustment
- Equal or lesser value
- Free shipping on exchange
International Returns
Global Return Policy
- Same 30-day return window applies worldwide
- Return shipping costs may apply for non-defective items
- Prepaid return labels available for major markets (USA, UK, Europe, Australia)
- Refunds processed in original payment currency
- Customs duties on returns are customer responsibility
- Express return processing for wholesale customers
Wholesale Customer Returns
Enhanced Return Benefits
- Extended 45-day return window for wholesale customers
- Free return shipping on defective items
- Dedicated account manager for return processing
- Bulk return discounts available
- Priority processing (3-5 business days)
- Flexible exchange options for different products
Care Instructions for Returns
Proper Storage
- Keep in original packaging
- Store in cool, dry place
- Avoid direct sunlight
- Don't compress or fold
Testing Guidelines
- Test with small section first
- Use sulfate-free products
- Avoid excessive heat
- Document any issues with photos
Contact for Returns
Suvita Hair Global Private Limited
Returns & Customer Service Department
Address: H-no-14, Panchsheel Encl, Gali No-2 Vikas Nagar, Uttam Nagar, West Delhi, Delhi, India, 110059
Phone: +91-8595652171
Email: [email protected]
WhatsApp: 24/7 return support available
CIN: U46109DL2025PTC453241