Frequently Asked Questions

Find answers to common questions about our hair extensions, care instructions, shipping, and more. Can't find what you're looking for? Contact our support team.

Frequently Asked Questions

Product Information

What is Remy hair and why is it considered premium?

What's the difference between virgin hair and Remy hair?

How do I choose the right hair texture?

What hair lengths do you offer?

Installation & Styling

Can I install clip-in extensions myself?

Do I need a professional for tape-in extensions?

Can I color or bleach the hair extensions?

What heat styling temperatures are safe?

Care & Maintenance

How often should I wash my hair extensions?

What products should I avoid?

How do I prevent tangling?

How long do hair extensions last?

Orders & Shipping

How long does shipping take?

Do you ship internationally?

What is your return policy?

Can I track my order?

Wholesale Pricing & Bulk Orders

What are the minimum order quantities (MOQ) for wholesale?

How does your tiered wholesale pricing work?

Do you offer payment terms for wholesale buyers?

What bulk discounts are available for large orders?

Can I customize products for wholesale orders?

What is your wholesale pricing for different product types?

Do you provide samples before bulk orders?

What is the turnaround time for wholesale orders?

Do you offer dropshipping services?

What support do you provide to wholesale partners?

How do I qualify for a wholesale account?

What are your international wholesale shipping options?

Still Have Questions?

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